Customer Success & Implementation Manager

What You'll Do

Own the relationship, drive the outcome

• Own customer relationships from pilot through full rollout and expansion, often working directly with C-level stakeholders.
• Map and cover recruitment processes — understand each customer's hiring funnel and ensure the platform covers it end to end.
• Direct technical implementation with Smith — our AI agent does the integration work; you scope it, validate it, and make sure it lands correctly in the customer's systems.
• Optimize conversion across career sites and landing pages — improving candidate flow and application conversion for customers.
• Drive adoption and expansion — turn live rollouts into full-revenue, growing accounts and surface upsell opportunities.
• Be the customer's voice internally — feed product and engineering the needs emerging from rollouts.

Who You Are

Senior enough for the C-suite, scrappy enough for a startup

• 5–7 years' experience in customer success, consulting or agency environments — think Accenture, Razorfish or similar consulting / media-tech backgrounds.
• Comfortable with C-level customers — you can hold the room with senior stakeholders without being rigidly corporate.
• Fluent in German (C1+ required) — our customers are DACH-based enterprises; you'll communicate with them daily in German.
• Conversion & online marketing literacy — you understand landing pages, funnels and how conversion actually works.
• AI-native mindset — you're excited to work alongside AI agents like Smith every day and let them do the heavy lifting.
• Recruitment / ATS experience is a strong plus — having implemented applicant tracking or recruiting software before will make this role far easier (not required).
• Startup attitude — open-minded, entrepreneurial, motivated, comfortable with ambiguity and not thinking inside the box.

About the Role

The human bridge between our customers and our AI

Paul's Job is an AI-native recruiting platform replacing fragmented legacy software with one unified system that automates candidate communication, screening and interview scheduling. Our customers are scaling their hiring on top of us — and this role makes sure they succeed.

As Customer Success & Implementation Manager, you own the customer relationship from rollout onward: making sure their recruitment processes are fully covered by the platform, that they get to full adoption, and that accounts expand. You won't do the technical integration alone — you'll work hand-in-hand with Smith, our AI implementation agent, who handles the technical integration work while you direct, validate and translate it into customer outcomes.

Why Paul's Job

Build the category, not just a career

• A front-row seat at an AI-native company redefining recruiting, ahead of a Series A.
• Real ownership — your work directly drives revenue and customer success.
• A lean, motivated, open-minded team where your ideas ship.
• Work closely with cutting-edge AI agents as part of your everyday toolkit.